Clear policies and transparent guidelines designed for your safe and seamless transportation experience throughout Labuan Bajo and Flores.
Last Updated: July 2026
Labuan Bajo Transport provides airport transfers, hotel transfers, harbor transfers, private car charters, overland Flores tours, corporate transportation, and other transportation-related services in Labuan Bajo, Flores, and surrounding regions.
Bookings are considered confirmed only after written confirmation has been issued by Labuan Bajo Transport and any required deposit has been received. Availability remains subject to vehicle and driver availability at the exact time of booking finalization.
All prices are quoted in Indonesian Rupiah (IDR) unless specified otherwise. Prices may change without prior notice due to fuel price adjustments, government regulations, road access changes, ferry cost updates, or operational expenses. Confirmed booking prices remain fixed once payment obligations are met.
A deposit or full payment may be requested to secure a reservation. Accepted payment methods include bank transfers, Wise, cash, and alternative methods agreed upon in writing. Transfer fees, currency conversion charges, and intermediary bank costs are the sole responsibility of the customer.
Once a private vehicle and driver are confirmed and reserved exclusively for your itinerary, resources are blocked for your specific service dates and withheld from other prospective guests.
Cancellations made more than 72 hours prior to scheduled service:
Eligible for a refund of payments received, less transaction/administrative charges and any non-refundable third-party commitments.
Cancellations made between 72 and 48 hours prior to scheduled service:
Subject to a cancellation fee of 25% of the confirmed transportation total due to reserved driver and vehicle allocation.
Cancellations made within 48 hours of scheduled service:
Non-refundable, as the dedicated vehicle and driver have been committed exclusively to your itinerary.
Third-party and local expenses:
Any non-refundable expenses already paid to external operators—such as boat charters, park permits, local guides, porters, or accommodations—are strictly non-refundable.
No-shows:
No-shows are completely non-refundable and incur the full confirmed service charge.
Requests to alter travel dates, pickup times, destinations, or passenger totals are subject to real-time availability. Additional fees may apply based on the scale of requested adjustments.
Airport transfers include up to 60 minutes of complimentary waiting time following flight touchdown. Harbor and hotel pickups include up to 15 minutes of grace period. Extended waiting periods may incur supplementary fees at company discretion.
Passengers must ensure that booking details, pickup locations, dates, and contact methods are accurate. Guests are required to abide by local laws and driver safety directives throughout the trip.
Parents and guardians retain full responsibility for supervising children at all times. Specialized child safety seats can be arranged upon advance notice, subject to inventory availability.
Passengers manage their personal belongings at their own risk. While maximum care is practiced, Labuan Bajo Transport assumes no liability for loss, theft, or damage to baggage or valuables.
Passengers are expected to treat drivers, staff, and fellow travelers with respect. Management reserves the right to cancel ongoing services without refund if participants exhibit abusive, unlawful, dangerous, or disruptive actions.
Passengers may face financial liability for repair costs associated with intentional damage, gross negligence, or misconduct inflicted on company vehicles during service hours.
Labuan Bajo Transport preserves the right to deploy equivalent or upgraded replacement vehicles when operational demands require it, without prior notice.
In rare instances of mechanical failure, prompt measures will be taken to dispatch a backup vehicle. Liability for unforeseen technical delays remains capped at the value of the affected transport service.
The company holds no accountability for missed flights, ferry delays, altered tours, severe weather conditions, road closures, traffic congestion, harbor restrictions, or unexpected government policies. Travelers are advised to build adequate buffer time into itineraries.
For arrangements involving Komodo National Park entries, local boats, third-party hotels, or external guides, Labuan Bajo Transport acts strictly as a facilitation agent. We bear no liability for operational changes, safety protocols, or service standards managed by third parties.
Labuan Bajo Transport is exempted from liability for interruptions, delays, or service failures caused by events beyond reasonable control, including natural disasters, earthquakes, volcanic eruptions, floods, severe storms, strikes, civil unrest, or major transport strikes.
Media captured or shared voluntarily by clients during tours may occasionally be deployed for promotional assets unless an explicit written restriction is provided by the customer.
Customer data gathered through reservations is processed strictly for operational, customer support, and administrative requirements. Information is never distributed to third parties. Consult our Privacy Policy for details.
In all permitted legal scopes, Labuan Bajo Transport's financial liability is strictly restricted to the total fee paid for the specific transport service rendered. The company disclaims responsibility for consequential losses, missed tours, or incidental damages.
These Terms and Conditions are governed by, structured, and executed in accordance with the official legal framework and regulations of the Republic of Indonesia.
Labuan Bajo Transport reserves full rights to modify these terms whenever necessary. Revised policies take effect immediately upon being published on the official website.
For clarifications regarding these guidelines, terms, or reservation inquiries, reach out to our team directly via email, telephone, or our official WhatsApp contact channels.
Our friendly local dispatch team is happy to answer any questions or clarify terms before you confirm your booking.
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