Frequently Asked Questions

Upon exiting the arrival terminal doors, your professional local driver will be waiting right outside holding a clearly visible name sign with your full name. We monitor flight schedules in real-time, so we automatically adjust your pickup time if your flight is delayed. Learn more on our Airport Transfer service page.

One-way private airport transfers between Komodo Airport (LBJ) and any hotel or harbor in Labuan Bajo start from IDR 150K. Rates cover a fully air-conditioned private vehicle, vehicle fuel, and a professional driver exclusively for your party.

Yes! All airport pickups include up to 60 minutes of complimentary waiting time following flight touchdown to give you plenty of time to clear baggage claim and customs without stress.

Yes, our dispatch and private drivers operate 24/7. Whether you have an early morning flight or a late-night arrival in Labuan Bajo, we can accommodate your schedule when booked in advance.

To ensure safety, compliance with local road laws, and hassle-free navigation across challenging terrain, all of our vehicle rentals and car charters come strictly with an experienced, English-speaking local driver. Explore our vehicle options on the Private Car Charter page.

Our clean, modern fleet includes standard MPVs (Toyota Avanza), spacious SUVs like the Toyota Innova Reborn (great for families and medium luggage), and larger group vehicles such as the Toyota HiAce and VIP HiAce Premio.

Yes! All private charters and car rentals include the vehicle, professional local driver, and full vehicle fuel for your itinerary.

Absolutely! We offer flexible half-day and full-day private charters to popular local viewpoints like Sylvia Hill, Amelia Sea Viewpoint, local markets, or nearby cultural sites starting from IDR 550K.

Yes, we arrange private speedboat charters and traditional wooden Phinisi boats to iconic island destinations including Padar Island, Rinca or Komodo Island (to see Komodo dragons), Pink Beach, and Manta Point.

Typically, our private boat packages include hotel/harbor transfers, boat rental, safety gear, snorkeling equipment, bottled water, and lunch. National park entrance fees and local ranger fees are quoted transparently based on your package.

National park entrance fees vary depending on whether you are an Indonesian citizen or international visitor, and fluctuate based on current government regulations. We provide clear pricing breakdowns upon inquiry.

We specialize in multi-day cross-island road adventures, including trips to Wae Rebo Traditional Village, Ruteng spider-web rice fields, Bajawa hot springs, and Moni / Kelimutu Volcano lakes. Check out our routes on the Flores Land Tours page.

A standard Wae Rebo excursion takes at least 2 Days and 1 Night (2D1N), which includes private transport from Labuan Bajo to Dintor/Denge village followed by a scenic mountain trek to the remote traditional cone houses.

Yes, our private overland cars provide comfortable air conditioning and ample room. However, specific treks (like Wae Rebo) involve moderate hiking, so we recommend reaching out via WhatsApp to discuss your family's fitness level.

You can book instantly through our website or contact our operations team directly via WhatsApp or email by sharing your travel dates, passenger counts, and flight/hotel details.

We accept secure bank transfers, Wise international payments, cash, and other agreed payment methods. Review our complete deposit and transaction guidelines in our Terms & Conditions.

Cancellations made more than 72 hours prior to service are eligible for a refund minus administrative fees. Cancellations within 48-72 hours incur a 25% fee, and cancellations within 48 hours are non-refundable as vehicles are reserved exclusively for you. Read full details on our Terms page.

In the event of Force Majeure (severe weather, natural disasters, or government restrictions), payments already received are converted into a flexible 12-month booking credit so you can safely reschedule your trip. For details, view our Privacy Policy or terms.