Terms & Conditions
Clear policies and transparent terms for transportation services throughout Labuan Bajo and Flores.
Last Updated: July 2026
1. Services
Labuan Bajo Transport provides airport transfers, hotel transfers, harbor transfers, private car charters, overland Flores tours, corporate transportation, and other transportation-related services in Labuan Bajo, Flores, and surrounding areas.
2. Booking Confirmation
Bookings are considered confirmed only after written confirmation has been issued by Labuan Bajo Transport and any required deposit has been received. Availability is subject to vehicle and driver availability at the time of booking.
3. Pricing
All prices are quoted in Indonesian Rupiah (IDR) unless otherwise stated. Prices may change without prior notice due to fuel price increases, government regulations, road access changes, ferry costs, or operational expenses. The confirmed booking price will remain fixed once payment requirements have been fulfilled.
4. Payments
A deposit or full payment may be required to secure a booking. Accepted payment methods include bank transfer, Wise, cash, and other methods agreed upon in writing. Any transfer fees, currency conversion charges, or intermediary bank fees are the responsibility of the customer.
5. Cancellations & Refunds
Cancellations made more than 48 hours before the scheduled service may be eligible for a refund of any payment received, less transaction and administrative fees. Cancellations made within 48 hours of service commencement are generally non-refundable. No-shows are not eligible for refunds.
6. Changes to Bookings
Requests to change dates, pickup times, destinations, or passenger numbers are subject to availability. Additional charges may apply depending on the nature of the requested changes.
7. Waiting Time
Airport transfers include up to 60 minutes of waiting time after the scheduled flight arrival. Harbor and hotel pickups include up to 15 minutes of waiting time. Additional waiting time may be charged at the company's discretion.
8. Passenger Responsibilities
Passengers are responsible for ensuring that booking information, pickup locations, travel dates, and contact details are accurate. Passengers must comply with local laws and driver instructions during transportation services.
9. Child Safety
Parents and guardians are responsible for supervising children at all times. Child seats may be available upon request but are subject to availability and advance notice.
10. Luggage & Personal Belongings
Passengers are responsible for their personal belongings. While reasonable care will be taken, Labuan Bajo Transport accepts no responsibility for loss, theft, or damage to luggage or personal items.
11. Passenger Conduct
Passengers must behave respectfully toward drivers, staff, and other passengers. The company reserves the right to terminate services without refund if passengers engage in abusive, dangerous, illegal, or disruptive behavior.
12. Damage to Vehicles
Passengers may be held financially responsible for damage caused to vehicles due to negligence, misconduct, or intentional actions during the service period.
13. Vehicle Substitution
Labuan Bajo Transport reserves the right to substitute vehicles with equivalent or upgraded vehicles when operationally necessary without prior notice.
14. Vehicle Breakdown & Emergency Replacement
In the event of vehicle breakdown or mechanical issues, reasonable efforts will be made to provide a replacement vehicle. Delays resulting from unforeseen mechanical failures shall not create liability beyond the value of the affected transportation service.
15. Travel Disruption Policy
The company is not responsible for missed flights, missed ferry departures, missed tours, weather disruptions, road closures, traffic conditions, harbor restrictions, airline schedule changes, or government-imposed travel restrictions. Customers are encouraged to allow sufficient travel buffers.
16. Komodo National Park & Third-Party Services
For services involving Komodo National Park, ferries, boats, accommodations, guides, or other third-party operators, Labuan Bajo Transport acts only as a booking facilitator where applicable. The company is not responsible for operational decisions, schedule changes, cancellations, safety standards, or service quality provided by third parties.
17. Force Majeure
Labuan Bajo Transport shall not be liable for delays, cancellations, interruptions, or inability to perform services resulting from circumstances beyond reasonable control, including but not limited to natural disasters, volcanic activity, earthquakes, floods, severe weather, government actions, strikes, pandemics, civil unrest, or transportation disruptions.
18. Photography & Marketing
Photographs, videos, or testimonials shared voluntarily by customers may be used for promotional purposes unless the customer specifically requests otherwise in writing.
19. Privacy
Customer information collected during the booking process will be used solely for operational, communication, and legal purposes. Personal information will not be sold to third parties. Please refer to our Privacy Policy for further details.
20. Limitation of Liability
To the fullest extent permitted by law, Labuan Bajo Transport's liability shall be limited to the amount paid for the specific transportation service booked. The company shall not be liable for indirect, consequential, incidental, or special damages, including loss of enjoyment, lost profits, or missed travel arrangements.
21. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia.
22. Changes to These Terms
Labuan Bajo Transport reserves the right to update or modify these Terms and Conditions at any time. Updated versions will become effective immediately upon publication on this website.
23. Contact Information
For questions regarding these Terms and Conditions, bookings, or services, please contact Labuan Bajo Transport through our website, email, telephone number, or WhatsApp contact listed on this website.
Questions About Our Policies?
Our team is happy to explain any part of these Terms & Conditions before you book.
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